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Policy Information

Refund Policy

Damaged or Defective Item:

- Damaged or defective items will be replaced free of charge with shipping cost return and re-delivery paid for by Urban Clotheslines.

Unwanted Item Returns:

- All items must be returned within 30 days of your order date.

- Please contact us in advance or returning item to obtain a RMA (return merchandise number).

- Once the return is inspected we will refund the order total minus the actual cost of delivery (because the $3.99 promotional shipping price does not cover actual shipping cost).  

- If you are unable to print a return label, we can provide one upon request.  The cost of return lables will be deducted from the refund in addition to actual delivery cost.  

- 15% restocking/boxing fee applies to all open box returns.

For inquiries regarding returns please email all details


Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.


Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.